At DramaTV, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy applies to information collected through our website, order forms, checkout pages, WhatsApp communication, email, and customer support channels.

Information We Collect

When you use our website or place an order, we may collect information needed to process your request and provide our IPTV services.

• Your full name
• Email address
• Phone number or WhatsApp number
• Billing or shipping details if you order a TV Box
• Selected subscription plan or TV Box package
• Device type, such as Smart TV, Android, Firestick, Apple device, TV Box, or PC
• IPTV app or player preference when needed for setup
• Messages or support requests you send to us

How We Use Your Information

We use your information to deliver, activate, and support the services you request from DramaTV.

• To process IPTV subscription orders
• To activate your subscription and send login or setup details
• To confirm payment and order status
• To arrange delivery if you order a TV Box package
• To provide setup support for supported devices and IPTV apps
• To respond to your questions through WhatsApp, email, or support channels
• To improve our website, services, and customer experience
• To send important service updates related to your order or subscription

Payment Information

DramaTV may use secure third-party payment providers to process payments. We do not store your full credit card or payment card details on our website.

Payment information is handled by the payment provider according to their own security and privacy policies.

IPTV Subscription Details

After completing your order, we may send subscription details such as username, password, host URL, M3U playlist link, portal information, or setup instructions. These details are used only to provide and activate your IPTV service.

You are responsible for keeping your subscription login details private and not sharing them with others.

Device and App Setup Support

To help you activate your service, we may ask for basic device information, such as your device model, app name, MAC address for compatible MAG/STB devices, or app activation ID when required by a third-party IPTV player.

This information is used only to help configure or support your IPTV service.

TV Box Orders and Shipping

If you order a TV Box package, we may collect shipping information including your name, delivery address, phone number, and order details.

This information may be shared with delivery or shipping providers only for the purpose of delivering your order.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze website traffic, and understand how visitors use our pages.

You can disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Third-Party Apps and Services

DramaTV may provide setup instructions for third-party IPTV apps or media players. These apps are not owned or controlled by DramaTV, and their use may be subject to their own terms, fees, and privacy policies.

We recommend reviewing the privacy policy of any third-party app or service you use.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no online transmission or digital storage system can be guaranteed to be completely secure. You should always keep your account and subscription details private.

Sharing Your Information

We do not sell your personal information. We may only share your information when necessary to provide our services or when required by law.

• Payment providers for secure payment processing
• Shipping or delivery providers for TV Box orders
• Technical support providers when required to help activate or troubleshoot service
• Legal or regulatory authorities if required by applicable law

Marketing Communication

We may contact you with service updates, subscription reminders, special offers, or important information related to DramaTV services.

You may ask us to stop sending promotional messages at any time by contacting us.

Data Retention

We keep your personal information only for as long as needed to provide our services, manage orders, support subscriptions, comply with legal obligations, and maintain business records.

Your Rights

You may contact us to request access to your personal information, correct inaccurate details, update your contact information, or ask questions about how your data is used.

Changes to This Privacy Policy

DramaTV may update this Privacy Policy from time to time. Any updates will be posted on this page with the latest version of the policy.